Skip to main content


ECOBICI Help Center home page
Submit a request
  1. ECOBICI
  2. Using my e-bike

Using my e-bike

Trip issues

  • What should I do if I want to take or return a bike and there is no availability of bikes or docks?
  • What should I do if I want to return a bike and the bike station is disconnected?
  • How do I report a bicycle failure?
  • What should I do if the bicycle is not recognized by the bike station?
  • What can I do if it is raining?

Accidents

  • Accident insurance
  • What should I do in the event of an accident?
ECOBICI
Español (Latinoamérica)