To reset your password, you must access the website and select the option "Have you forgotten your password?" in the login section. You must have your username, and your new password will be sent to you by email.
If your email changed, you do not have your username, or you did not receive the message with your new password, please contact us at Contact Center (55-5005-2424 / 800-326-2421), through our social media, chat or visit any of our Customer Service Centers to reset your password successfully .